A structured returns policy helps buyers understand what can be returned, what needs inspection, and how fitment-related issues are handled.
GEARGO Uzbekistan
Customers should contact support with the order reference, product photos, packaging photos, and reason for return. The team should confirm whether the item is unused, installed, damaged, or incorrectly supplied.
If GEARGO confirmed the wrong compatibility, the return workflow should prioritize correction or replacement. If the customer selected the wrong model, support should review whether the item can be returned in resellable condition.
Actual refund timelines, payment reversal rules, delivery fee treatment, and supplier chargebacks must be finalized before launch.
