Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the GEARGO marketplace at geargo.uz, its localised versions and mobile experience, the Master Service installation programme and related services (together, the “Services”), operated by EV INDUSTRIES LLC (“GEARGO”, “we”), taxpayer number (STIR) 312 786 487, legal address: 15 Bunyodkor 1st Lane, Tarnovboshi MFY, Yashnobod district, Tashkent, Republic of Uzbekistan, with its office, warehouse, pickup and Master Service at Qora Qamich 2/4, Tashkent, Republic of Uzbekistan.

By browsing the Services, creating an account or placing an order you agree to these Terms, the Public Offer Agreement, our Privacy Policy, the Delivery Terms, the Refunds & Returns Policy and the Warranty Policy, which together form the agreement between you and GEARGO. Purchases are governed by the Public Offer Agreement. If you do not agree, please do not use the Services.

Sellers and business partners additionally sign a separate seller or partner agreement; where that agreement conflicts with these Terms, the separate agreement prevails for that relationship.

• Customer or you — any person who uses the Services, browses, registers or orders.
• Seller — an independent business that lists and sells products through the marketplace under a seller agreement with GEARGO.
• Order — your request to buy the products in your cart on the terms shown at checkout.
• Order Confirmation — the message by which GEARGO or the Seller accepts your Order.
• Fitment — the vehicle makes, models and years a product is listed as compatible with.
• Master Service — the installation, diagnostic and fitment service GEARGO arranges through its own technicians or partner workshops.

You must be at least 18 years old and able to enter into a binding contract to place an Order. Business customers confirm that the person placing the Order is authorised to bind their company.

An account is not required to browse. When you create one, you agree to give accurate information, keep it up to date, keep your password confidential and tell us at once if you suspect unauthorised use. You are responsible for everything done through your account until you tell us it has been compromised.

We may suspend or close an account that breaks these Terms, is used for fraud or abuse, or has been inactive for an extended period, and we will explain why unless the law prevents us.

GEARGO is a managed marketplace. Some products are sold by GEARGO directly; most are sold by independent Sellers who list them on the platform. The product page states who the Seller is. In every case GEARGO verifies Sellers, sets the listing standards, handles the storefront, payment collection and customer support, and mediates disputes.

When a Seller sells you a product, the sales contract for that product is between you and the Seller, and the Seller is responsible for the product’s description, quality, safety, legal compliance and warranty. GEARGO remains your first point of contact and will enforce the Seller’s obligations under our policies on your behalf.

When GEARGO is the Seller, GEARGO is responsible for all of the above directly.

We work hard to keep product information, images, specifications and Fitment accurate, but listings are compiled from manufacturer and Seller data and errors can occur. Images are illustrative; colour and finish may differ slightly from what you receive.

Fitment is a guide. Compatibility depends on your exact trim, production date and any earlier modifications to the vehicle. Before ordering, check the Fitment on the product page against your car, and if in doubt ask us with your VIN. You are responsible for the choice; where we confirm Fitment in writing for your VIN and it turns out to be wrong, the unopened product is replaced or refunded under the Refunds & Returns Policy.

Products are offered subject to availability. If a product turns out to be unavailable after you order, we will tell you promptly, offer an alternative where we can, and refund any amount you have paid for it.

Placing an Order is an offer to buy. We acknowledge receipt by phone, message or email, but the contract is formed only when we send the Order Confirmation. We may decline an Order — for example because of a pricing or stock error, a failed payment or fraud check, an incomplete address, or a quantity that suggests resale — and will refund anything already paid.

You can cancel an Order free of charge at any time before it is dispatched, by contacting support. After dispatch, the Refunds & Returns Policy applies.

We will contact you if any part of an Order is delayed or cannot be fulfilled. Where an Order contains products from several Sellers it may arrive in separate deliveries; each delivery is treated as a separate contract for the products it contains.

Prices are shown in Uzbek sum (UZS) and include value-added tax at the applicable rate unless the product page states otherwise. Delivery charges are shown separately at checkout before you confirm. Prices can change at any time, but a change does not affect an Order we have already confirmed.

If a price is obviously wrong — for example because of a typographical error — we may cancel the Order and refund you even after the Order Confirmation, and we will tell you as soon as we notice.

You can pay by the methods shown at checkout, which may include bank cards (Uzcard, Humo, Visa, Mastercard), Payme, Click and cash on delivery. Card and wallet payments are processed by licensed payment providers; GEARGO never receives your full card details. For cash on delivery, payment is due to the courier in full at hand-over. We may limit payment methods for certain products, order values or delivery areas.

Business customers who need a VAT invoice or a contract with delivery by bank transfer should use the Wholesale request or contact us before ordering.

Delivery options, areas, times and charges are described on the Shipping & Delivery page and confirmed at checkout. Delivery times are estimates; we will tell you if an Order is running late, and if a delivery is more than 10 days later than the confirmed date you may cancel the affected products for a full refund.

Please make sure someone is available to accept the delivery and check the parcel. Risk in the products passes to you when they are handed over to you or to a person at the delivery address who accepts them. Ownership passes when we have received payment in full.

If a parcel arrives visibly damaged, note it with the courier and tell us within 48 hours with photos so we can resolve it quickly.

Your right to return a product, receive a refund or make a warranty claim is set out in the Refunds & Returns Policy and the Warranty Policy. In short: a return is possible only for an unopened product with the factory seal intact, requested within 7 days of delivery, at your cost and subject to inspection and approval by GEARGO; opened, installed, electrical and safety-relevant products are not returnable; damage or defects on arrival must be reported within 48 hours; and warranty claims are assessed and decided by GEARGO with the remedy — repair, replacement or refund — at our choice.

Nothing in these Terms limits the rights you have under the Law of the Republic of Uzbekistan “On Protection of Consumer Rights” or any other law that cannot be excluded.

Master Service lets you book installation, diagnostics or a fitment check for products bought on GEARGO. A booking is confirmed when we send you the date, location and price. You must give accurate vehicle details and disclose any prior modifications or damage that could affect the work.

Work is carried out by GEARGO technicians or verified partner workshops. Workmanship is guaranteed for 6 months from the date of installation. Parts installed through Master Service keep their full product warranty, and installation-sensitive products (see the Warranty Policy) are covered only when installed through Master Service or by a qualified workshop.

If you cancel a booking less than 24 hours before the appointment, or the vehicle is not made available at the agreed time, we may charge a call-out fee stated in the booking.

Sellers must be registered businesses in good standing, hold the licences and certificates their products require, list only genuine products they are entitled to sell, keep stock and prices accurate, ship within the promised time, honour our returns and warranty policies, and use customer data only to fulfil orders. The full obligations are in the seller agreement.

GEARGO may remove listings, hold payouts or suspend a Seller that breaks the seller agreement or these Terms, and may step in to fulfil, refund or replace a customer Order where a Seller fails to.

You agree not to:

• Use the Services for anything unlawful, fraudulent or harmful to others.
• Place Orders you do not intend to complete, or use false identity, payment or delivery details.
• Copy, scrape, reverse-engineer or interfere with the Services, or bypass any security or access controls.
• Upload content that is false, infringing, offensive or contains malware.
• Resell products bought as a consumer without telling us, or buy in quantities that indicate resale without a wholesale agreement.
• Abuse our staff, Sellers, couriers or technicians.

We may remove content, cancel Orders and suspend access to the Services where these rules are broken.

The Services, including the GEARGO name and logo, the design, text, software, fitment database, images and compilations, belong to GEARGO or its licensors and are protected by intellectual-property law. You may use the Services for buying and for the ordinary purposes of a customer; any other use needs our written permission.

Manufacturer names, part numbers and vehicle model names are used only to identify products and compatibility and remain the property of their owners. Their appearance on GEARGO does not imply endorsement.

Content you submit — reviews, photos, messages — remains yours, and you give GEARGO a non-exclusive, royalty-free licence to use it to operate and promote the Services.

GEARGO and Sellers are liable to you for loss caused by breach of these Terms or by law, including for death, personal injury, fraud, and for defective products to the extent provided by consumer-protection and product-liability law. Nothing in this section limits that liability.

Subject to the paragraph above, we are not liable for loss that was not foreseeable when the contract was made, for loss of business, profit or data, or for loss caused by installing a product incorrectly, in the wrong vehicle, or contrary to the instructions. Our total liability to you in connection with an Order is limited to the amount you paid for that Order.

The Services are provided as they stand; we do not promise that they will be uninterrupted or error-free, but we will correct errors we become aware of as quickly as we reasonably can.

If something goes wrong, please contact support first — most problems are resolved within a few days. Where a Seller is involved, GEARGO will mediate and can require the Seller to refund, replace or repair.

These Terms and every Order are governed by the law of the Republic of Uzbekistan. Disputes that cannot be resolved by agreement are decided by the competent courts of Tashkent; a consumer may also bring a claim in the court of their place of residence where the law allows it, and may apply to the consumer-protection authorities.

We may update these Terms as the Services or the law change. The version and date at the top of this page identify the current Terms. Changes apply to Orders placed after they take effect; the Terms in force when you placed an Order continue to govern that Order. Material changes will be announced on the Services before they take effect.

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• Phone: +998 90 927 0161
• Post: EV INDUSTRIES LLC, 15 Bunyodkor 1st Lane, Tarnovboshi MFY, Yashnobod district, Tashkent, Republic of Uzbekistan