Refunds & Returns Policy

This Policy sets out the only circumstances in which a product bought on GEARGO — whether sold by GEARGO or by an independent Seller — can be returned, exchanged or refunded. It applies together with the Terms & Conditions and the Warranty Policy.

Vehicle parts and accessories are model-specific and lose value the moment they are opened. For that reason GEARGO does not offer open-box or “tried it” returns. Please check the fitment and the product description carefully before you order; we are happy to confirm compatibility in writing if you send us your VIN first.

GEARGO reserves the right to refuse any return that does not meet every condition below. Acceptance of a return request is not a guarantee of a refund; a refund is issued only after the product has been received, inspected and approved.

A product may be returned only if all of the following are true:

• The return is requested within 7 calendar days of the delivery date recorded by the courier (or the pickup date). Requests received on day 8 or later are refused.
• The product is unopened: the outer box is intact and the factory seal, shrink-wrap or tamper tape is unbroken. A product whose seal has been broken, even if it was never used, is not returnable.
• The product was not custom-ordered, cut, coded, programmed or otherwise prepared for your vehicle or order.
• The product is not on the list of non-returnable items below.
• You have the order number and the product is returned complete, exactly as delivered.

Meeting these conditions makes a product eligible for return. Whether the return is accepted is decided by GEARGO after inspection, as set out in Section 5.

The product must reach us in the same condition it left us. We will refuse a return, or reduce the refund, where the returned product shows any of the following:

• A broken, cut, re-taped or otherwise disturbed factory seal.
• A damaged, dented, wet, written-on or missing outer box, or missing inner packaging.
• Missing parts, accessories, manuals, fasteners, labels or protective films.
• Any sign of fitting, tool contact, wear, dirt, fluids or odour.
• A different product, serial number or quantity from what we shipped.

Products that fail inspection are returned to you at your cost, or held for collection at our Tashkent point for 14 days, after which we may dispose of them.

The following are excluded from returns in every case except where a product is confirmed by GEARGO as defective on arrival under Section 6:

• Any product that has been opened, unsealed, installed, connected or fitted, even briefly.
• Electrical and electronic parts: screens, cameras, sensors, control units, lighting modules, chargers, cables and adapters.
• Brakes, suspension, steering, drivetrain and other safety-relevant parts.
• Fluids, chemicals, sealants, films, wraps and other consumables.
• Seat covers, mats, filters and other hygiene-sensitive products once unpacked.
• Products made, cut, painted, coded or programmed to order.
• Products bought under a wholesale or business agreement, which are governed by that agreement.
• Clearance, ex-display and “final sale” products marked as non-returnable on the product page.

Every returned product is inspected by GEARGO at our Tashkent point. We check the seal, packaging, contents, serial numbers and condition, and compare them with our dispatch records and photographs.

GEARGO alone decides whether a return meets this Policy. We may accept the return in full, accept it with a deduction for missing items or damage, or refuse it. We will tell you the outcome in writing within 10 working days of receiving the product. Our decision on the condition of a returned product is final, subject only to rights the law does not allow us to exclude (see Section 12).

We may refuse or cancel a return, and decline future returns, where we have reason to believe a request is fraudulent, abusive, made with false information, or part of a pattern of repeated returns.

If a product arrives damaged, does not work out of the box, or is not the product you ordered, you must tell us within 48 hours of delivery through support, with the order number and clear photos of the outer box, the shipping label, the product and the problem. Reports received later, or without photos, may be refused.

Do not install or use a product you intend to report. Keep all packaging. GEARGO may ask you to return the product for inspection, arrange a collection, or resolve the case from your photos. Where we confirm that the product was damaged or wrong when it left us, we will, at our choice, replace it, repair it or refund it, and we will cover the return cost. Where we do not confirm it, the return is treated under the ordinary rules of this Policy.

Damage caused after delivery — during unpacking, storage, installation or use — is not covered by this section or by the Warranty Policy.

You are responsible for confirming that a product fits your vehicle before you order. The fitment shown on the product page is a guide and depends on your exact trim, production date and any earlier modifications.

• GEARGO confirmed the fitment in writing for your VIN and it was wrong. Send us the product unopened within 7 days and we will, at our choice, replace it with the correct part or refund it, and cover the return cost. Where the product has been opened or installed, we will look at the case but are not obliged to accept a return.
• The wrong vehicle, trim or year was selected, or the fitment was not checked. The product can be returned only under the ordinary rules of this Policy: unopened, sealed, within 7 days, at your cost. Opened or installed products are not returnable.

• 1. Request within 7 days. Contact support with the order number, the product, the reason and photos showing the unbroken seal and the box. A request is not a return until we confirm it.
• 2. Wait for written confirmation. Within 2 working days we tell you whether the request is eligible and give you a return reference and the return address. Products sent without a return reference may be refused or delayed.
• 3. Pack and send. Place the sealed product in a protective outer parcel — do not tape or label the product box itself. Include the return reference. Send it by a tracked service, or bring it to Qora Qamich 2/4, Tashkent, within 7 days of our confirmation.
• 4. Inspection. We inspect the product and tell you the outcome in writing within 10 working days of receiving it.
• 5. Refund. If the return is approved, the refund is issued as described in Section 9.

An approved return is refunded to the payment method used for the order, less any deductions under this Policy:

We issue approved refunds within 10 working days of the inspection decision. The refund covers the price paid for the product only. The original delivery charge, any Master Service fee and any return shipping you paid are not refunded, except where GEARGO has confirmed a defect on arrival under Section 6 or a fitment error under Section 7.

For approved change-of-mind returns GEARGO may deduct a handling fee of up to 10% of the product price to cover inspection and restocking. We will tell you the amount before the refund is issued.

• Change of mind, wrong vehicle selected, or any other return you initiate: you pay the return shipping and the original delivery charge is not refunded. The product travels at your risk until we sign for it; use a tracked service and keep the receipt.
• Defect on arrival or fitment error confirmed by GEARGO: we arrange and pay for the collection or reimburse reasonable tracked return shipping against a receipt, and refund the original delivery charge.
• Refused returns: the product is sent back to you at your cost, or held for collection in Tashkent for 14 days.

GEARGO does not run a separate exchange process. If you need a different variant or the correct part for your vehicle, request a return under this Policy and place a new order; the new order is dispatched independently of the return and is not held until the return is approved. A replacement offered by GEARGO under Section 6 or 7 is not an exchange and is handled by us directly.

This Policy applies to every product on GEARGO, including those sold by independent Sellers, who accept it as part of their seller agreement. GEARGO handles the request, inspects the product and makes the decision; where a Seller disputes a return, GEARGO’s decision under this Policy is final between you, the Seller and GEARGO.

This Policy is GEARGO’s commercial returns policy and applies in addition to the rights you have under the Law of the Republic of Uzbekistan “On Protection of Consumer Rights” in respect of products that are defective or not as described. Nothing in this Policy excludes a right that the law does not allow us to exclude; where such a right applies, it prevails over the corresponding provision here. Change-of-mind returns are offered as a courtesy under the conditions of this Policy and not as a statutory right.

For return requests:

• Support form: help/contact-support
• content.refundsReturns.sections.contact.body.1.1
• Phone: +998 90 927 0161, Monday to Saturday, 09:00–19:00 Tashkent time
• Returns address: GEARGO, Qora Qamich 2/4, Tashkent — by prior confirmation only